Easily accomplished. Such a weight lifted knowing our children will not have to go through the process of probate. All vital documents are completed. Such a relief and the price is extremely reasonabl... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Trust & Will is simplifying estate planning and settlement with attorney-approved, legally valid documents and processes designed to adhere to individual state guidelines. Since 2017, we’ve helped hundreds of thousands of Trust & Will members leave their legacy with an affordable way to create an estate plan or settle the estate of a loved one. Our platform uses bank-level encryption that protects customer data and complies with the highest security standards, including SOC 2 and HIPAA. Trust & Will is a certified B Corporation and is the official estate planning benefit provider for AARP members, along with several leading financial institutions, who all believe in our mission of helping every family leave their legacy.
8605 Santa Monica Blvd #40156, 90069, West Hollywood, United States
Replied to 93% of negative reviews
Typically replies within 48 hours
As a member of Navy Federal Credit Union, I was referred to Trust & Will. Since my trust was simple
I decided to complete it online but because I am very UN techie...I had many questions & made many calls to customer service. I would like to thank 4 special representatives, who were truly my angels... Ashley, Kel, Meaghan & Tesha. They were all SO patient, knowledgeable & professional. I cannot thank them enough for their time & assistance...I couldn't have made it to the finish line without them!
If I could give them 10*'s... I would!
My sincere thanks & appreciation to my angels!
Renee P
From the outset, I knew I needed a set of quick, professional documents to replace the rather complicated plan created when I had small children. Trust & Will’s on-boarding was effortless, and enabled me to account for my assets, medical directives, and estate plans in a one-and-done manner. I reviewed the documents with a peer, had them notarized, and was finished in a day. Interestingly, the process was so easy and inexpensive, I have (literally) sat with three friends and helped them complete their plans, as well. Why am I writing this? Because, yesterday, I got a follow-up from the company. I had neglected to check a box in my account that stated I had completed signing my paperwork, and they were concerned I had forgotten. I don’t care if the follow-up was personal or an algorithm: It showed care. It showed concern. And that’s why Trust & Will has EARNED this review.

Reply from Trust & Will
Seamless step by step process. Easy to understand and follow. Customer support was very accommodating.

Reply from Trust & Will
The idea of getting started on a will was overwhelming but when I was having our first child, my husband and I knew it was important to do to for her. Trust & Will made it super easy to set up, and then Taylor Johnson from the accounts team reached out personally to help me navigate the notary process and help with an upcoming cross-country move and guidance regarding selling our home/estate laws. Very grateful for the guidance at no extra charge - just personalized help and kindness.

Reply from Trust & Will
Very easy step by step directions. I am very pleased with their service and reccommend them.

Reply from Trust & Will
It was definitely easy to set up. There is a simple series of questions which guided me through the steps. Despite giving the very simple answers I provided there were mistakes in the final prepared documents. My middle name is Michele but it has been spelled MIchele with 2 capital letters in the documents. In addition despite indicating that I am unmarried there are references and contingencies for my spouse as well. When I reached out to the company I was told that if there are any mistakes I would need to consult an attorney to make the corrections? After several back and forth conversations with their AI assistant I was told one of there live representatives would reach out during business hours. That never happened. So I am to understand that what I paid for and set up with them was essentially worthless and I would need to seek an attorney to move forward.
Incredibly Disappointing!

Reply from Trust & Will
Easy, simplified with good guidance. Only thing I worry about is it complete. I did a trust and I will fund it , but what are the next steps.

Reply from Trust & Will
Easily accomplished. Such a weight lifted knowing our children will not have to go through the process of probate. All vital documents are completed. Such a relief and the price is extremely reasonable. Even more so if you’re willing to do the “legwork” yourself. Highly recommend.

Reply from Trust & Will
After getting through the AI bot that was not helpful, the real person, Savannah, answered my question promptly.

Reply from Trust & Will
Previous inquiries via email after hours were responded to in a timely manner. Did the chat during business hours and was able to get connected quickly to a live rep, Savannah. She was knowledgeable and provided the answers to my questions quickly.

Reply from Trust & Will
Never had I thought that my journey into creating a Will or Trust on a web site would provide me with such a personalized and rewarding experience.
I stumbled into this process with absolutely no idea of what I was doing and very soon after starting I backed out due to the overwhelming and daunting task ahead.
After a short delay I was contacted by email to inquire if I needed assistance as I had paused my process. This has lead to a very helpful and rewarding exchange of emails over and above the service expected from a web site. The staff supporting this business are incredibly focused and driven to help us all at this important stage of our life and I can't thank them enough for taking the time and making the effort, with no financial obligation from me for this additional advice.
I certainly no hesitation recommending and supporting this service and the wonderful people supporting it for their very personalized and committed attitude towards their customers.
Thank you to all the staff supporting this valuable service, especially Taylor Johnson.
You have made this crucial process very much more simple for me.

Reply from Trust & Will

Reply from Trust & Will
I realized through the process of filling out my Will online and that it was not the right product. I got online with a chat helper and Savannah confirmed i probably needed a Trust, not a Will. She immediately offered to refund my original purchase and gave me 20% discount on the right product. Solved my issue and could not have asked for more.

Reply from Trust & Will
Very user friendly. I liked that I could stop and save the information I had already entered and I could continue later date.

Reply from Trust & Will
It iss the most comprehensive DIY trust yet online experience for me having done 3 or so. The AI is a great benefit that almost acts better than legal oversight. And the process that links bank accounts is great

Reply from Trust & Will
The process was very easy and smooth, and the instructions were very easy to follow

Reply from Trust & Will
I am leary of stuff on the internet so I got on from a negative viewpoint. The more I checked this out the better it looked.cwe are retired so a will though a lawyer is very expensive. I had gone to a lawyer to help my mother in law and this asked the same questions. I am amazed at how professional our wills look. All I need to do is gather some witnesses and get it motorized. This was so easy to use and edit when I left out my wife's middle name.

Reply from Trust & Will
We needed time to figure this out and customer service has been wonderful in allowing us the time to finish this.

Reply from Trust & Will
I bought the trust agreement but I had questions that needed answers.
An attorney contacted me and after discussion said that this trust was not a good fit for what I needed. He sent an email to Trust & Will and explained this to them.
They then sent me an email that someone would contact me about canceling the trust. Upon my request, they immediately did cancel and reimburse me for the cost. Very understanding and would use again ina heartbeat.

Reply from Trust & Will
Great product I used in 2025 to set up a will for my family now that we have two young kids. Really easy to develop and clear how to make it enforceable. When I didn't properly shift from pay mode to free mode once done with the main work, I was billed the $19 annual fee. When I explained my mistake, they didn't hesitate to give me a refund. Great product with even better support staff making the overall experience wonderful.

Reply from Trust & Will
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.