Trust & Will Reviews 5,721

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the user-friendly experience, highlighting how easy it is to navigate the website and complete legal documents. Consumers found the platform straightforward and efficient, simplifying complex estate planning processes. Many reviewers also commend the excellent customer service, with staff members being described as helpful, patient, and knowledgeable. People also appreciate the affordability of the service compared to traditional legal options. The website's clarity and comprehensive guidance throughout the process are frequently mentioned as key benefits. While opinions on pricing are mixed, the overall consensus is that the service offers exceptional value, making it a worthwhile investment for securing one's future.

Based on these reviews

Rated 5 out of 5 stars

Easily accomplished. Such a weight lifted knowing our children will not have to go through the process of probate. All vital documents are completed. Such a relief and the price is extremely reasonabl... See more

Company replied

Rated 5 out of 5 stars

The idea of getting started on a will was overwhelming but when I was having our first child, my husband and I knew it was important to do to for her. Trust & Will made it super easy to set up, and th... See more

Company replied

Rated 5 out of 5 stars

Previous inquiries via email after hours were responded to in a timely manner. Did the chat during business hours and was able to get connected quickly to a live rep, Savannah. She was knowledgeable a... See more

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Rated 5 out of 5 stars

Great product I used in 2025 to set up a will for my family now that we have two young kids. Really easy to develop and clear how to make it enforceable. When I didn't properly shift from pay mode t... See more

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Rated 5 out of 5 stars

I signed up to write my trust and found out I needed more personalized support than Trust & Will offered. They immediately told me this was the case and connected me to an attorney for further informa... See more

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Rated 5 out of 5 stars

I realized through the process of filling out my Will online and that it was not the right product. I got online with a chat helper and Savannah confirmed i probably needed a Trust, not a Will. She im... See more

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Rated 5 out of 5 stars

It iss the most comprehensive DIY trust yet online experience for me having done 3 or so. The AI is a great benefit that almost acts better than legal oversight. And the process that links bank accoun... See more

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Rated 5 out of 5 stars

I bought the trust agreement but I had questions that needed answers. An attorney contacted me and after discussion said that this trust was not a good fit for what I needed. He sent an email to... See more

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Rated 5 out of 5 stars

Excellent way to create a Will for both myself and my husband. Excellent support along the way especially with their agent Ash B. She was wonderful answering all my questions clearly and patiently.... See more

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Rated 5 out of 5 stars

I am leary of stuff on the internet so I got on from a negative viewpoint. The more I checked this out the better it looked.cwe are retired so a will though a lawyer is very expensive. I had gone to a... See more

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Rated 5 out of 5 stars

I LOVE THESE PEOPLE! My husband died unexpectedly and I have heart failure due to unforseen circumstances. We have a 20 year old son and I came across this wonderful solution to protecting our hard e... See more

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Rated 3 out of 5 stars

No matter how you go about it, making a trust/will whatever is a major pain in the ass. Frustrating, stressful, and time consuming. Ridiculously REDUNDANT amout of legal mumbo jumbo to print out and... See more

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Rated 5 out of 5 stars

I recently had some problems with my email. Ashley was very helpful in resolving this issue, as it affected my membership. I can't say enough how prompt she was in responding to my email, on a Sunday... See more

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Rated 4 out of 5 stars

Mostly, terrific. Our only issue is that we want pro rata for our contingent beneficiaries and your only option is per stirpes. That does not work for us, So, the T&W attorney we are working with said... See more

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Rated 5 out of 5 stars

Just a follow up on my first review: I was contacted personally by an associate of Trust & Wills who was extremely helpful and resolved my issue. For this ALONE I would give them 5 stars! The c... See more

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Rated 4 out of 5 stars

After getting through the AI bot that was not helpful, the real person, Savannah, answered my question promptly.

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Rated 4 out of 5 stars

Very happy that I signed up with Trust & Will. After having gotten numerous quotes from law firms about doing my trust, will, etc I couldn't believe the exhorbitant prices. Thankfully there are opti... See more

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Rated 4 out of 5 stars

It was a little difficult but the idea that we now have access to a lawyer if we need one during and after creation of the Trust, is a huge relief. Also providing Bundle for Deed Transfers is a hug... See more

Rated 5 out of 5 stars

I loved Trust & Will, it was easy, affordable, and thorough. Overall an excellent offering. Local attorneys quoted me $4K to produce the same outcome, and I would have had to do all the same leg wo... See more

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Rated 5 out of 5 stars

We thought the whole experience went very smoothly and that the chat was VERY helpful answering questions we had as we moved through doing our Trust and Will package. It was very professional and we d... See more

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Rated 4 out of 5 stars

Much of the forms can be easily filled out by a layperson. However, there are a few spots that are more cryptic and would require more explicit examples. There is no way to verify if the forms are p... See more

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Rated 5 out of 5 stars

It was easier than I was expecting and I'm glad to have our Trust done. Peace of mind! I appreciated the printed copies you sent to us, nicely arranged in folders. Our credit union did the notarizi... See more

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Rated 4 out of 5 stars

Very easy to fill in the blank to create a Will/Trust. When visiting a 5/3 bank for a Notary and 2 Witnesses, we discovered that 5/3 did not agree with 3 trustees working together in our Trust. In ord... See more

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Rated 3 out of 5 stars

There was no way to include non-lineal descendants, in other words add in adopted grandchildren. It was difficult to call and speak with someone, chats do not allow for involved questions. A lack of... See more

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Rated 5 out of 5 stars

Easy to make a will or trust, they walk you through each step. One thing I didn't like was that the attorney services, available via phone, wasn't optional, at least I couldn't find a way to cancel it... See more

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Rated 3 out of 5 stars

Im not understanding the trust part and when speaking to the attorney we were given, he was very vague. We realized that by taking the option is more of a extra for them and not taken seriously by him... See more

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Rated 5 out of 5 stars

Made doing a Living Trust & Will Simple and Easy! I Highly Recommend Trust & Will. I Requested to have of the Documents Mailed to me for Signatures and Being Notarized. I received them in about 3-4 da... See more

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Rated 5 out of 5 stars

Writing my Will through Trust & Will was such an easy and inexpensive process. I had a few questions during the process, and they were quickly answered in a way that I could understand. I also love... See more

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Rated 4 out of 5 stars

Some pages you sign and have notarized require 2 witnesses. To me witnesses should be optional, that is why a Notary Public is used. I could not find anyone and the notary would not stamp them withou... See more

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Rated 3 out of 5 stars

Very disappointed. Completing these documents may work well for straight forward situations but, it did not work for my situation. When I attempted to make changes to the documents this week, you... See more

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Rated 5 out of 5 stars

I was able to do my will, POA, and living will on line with the forms they make available. It was an easy process and the cost is much more reasonable than my previous will done by an attorney. They... See more

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Rated 5 out of 5 stars

I had been dreading the process of creating my will for years. Trust & Will made the process easy and painless. They provided all the guidance I needed to complete my will, assign my beneficiaries, tr... See more

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Rated 5 out of 5 stars

I was on the process of creating my Estate couples trust and Tesha who I spoke on the phone was very kind in answering all my questions about creating my trust and its process. She is very profession... See more

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Rated 5 out of 5 stars

I’m in my 30s and realized I didn’t have anything in place to care for my wife and kids if something unexpected happened to me. I was nervous about the logistics, time, and cost of setting up a tr... See more

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Rated 5 out of 5 stars

Never had I thought that my journey into creating a Will or Trust on a web site would provide me with such a personalized and rewarding experience. I stumbled into this process with absolutely no... See more

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Rated 5 out of 5 stars

I so appreciate how easy and user-friendly the folks at Trust & Will have made this process. I have been dreading and putting off creating a trust and will for a looong time! Was just able to knock ou... See more

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Rated 4 out of 5 stars

Overall, the process of creating our trust through Trust & Will was fairly straightforward, and the interface is generally easy to understand and navigate. Most of the steps were intuitive, and... See more

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Rated 5 out of 5 stars

Great service; easy to follow process. Feels great to have - finally! - finished this important work for our family.

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Rated 5 out of 5 stars

Meaghan was great at handling any questions and processes for which I needed assistance. Thank you so much.

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Rated 5 out of 5 stars

Very user friendly. I liked that I could stop and save the information I had already entered and I could continue later date.

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Rated 5 out of 5 stars

We needed time to figure this out and customer service has been wonderful in allowing us the time to finish this.

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Rated 4 out of 5 stars

Easy, simplified with good guidance. Only thing I worry about is it complete. I did a trust and I will fund it , but what are the next steps.

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Rated 5 out of 5 stars

The process of a estate planning can often be complex, but Trust and Will significantly streamlined the experience making it both straightforward and efficient. I would highly recommend their servic... See more

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Rated 5 out of 5 stars

Very user friendly the platform is as well as how clear the instructions were delivered

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Rated 5 out of 5 stars

Trust & Will made setting up my legal documents fast and easy. My estate is not too complex, requiring intense legal scrutiny at this time. However, there is an option to obtain legal advice/review... See more

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Rated 5 out of 5 stars

Chris Henkle spent just over 2 hours helping me to ensure that all of the trust documents for my wife and I were correct. I had several questions and he answered them expertly. He helped me make a few... See more

Company replied

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Company details

  1. #44 of 78 best companies in Legal Services

Written by the company

Trust & Will is simplifying estate planning and settlement with attorney-approved, legally valid documents and processes designed to adhere to individual state guidelines. Since 2017, we’ve helped hundreds of thousands of Trust & Will members leave their legacy with an affordable way to create an estate plan or settle the estate of a loved one. Our platform uses bank-level encryption that protects customer data and complies with the highest security standards, including SOC 2 and HIPAA. Trust & Will is a certified B Corporation and is the official estate planning benefit provider for AARP members, along with several leading financial institutions, who all believe in our mission of helping every family leave their legacy.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Trust & Will's Angels

As a member of Navy Federal Credit Union, I was referred to Trust & Will. Since my trust was simple
I decided to complete it online but because I am very UN techie...I had many questions & made many calls to customer service. I would like to thank 4 special representatives, who were truly my angels... Ashley, Kel, Meaghan & Tesha. They were all SO patient, knowledgeable & professional. I cannot thank them enough for their time & assistance...I couldn't have made it to the finish line without them!
If I could give them 10*'s... I would!
My sincere thanks & appreciation to my angels!
Renee P

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fast. Professional. Caring.

From the outset, I knew I needed a set of quick, professional documents to replace the rather complicated plan created when I had small children. Trust & Will’s on-boarding was effortless, and enabled me to account for my assets, medical directives, and estate plans in a one-and-done manner. I reviewed the documents with a peer, had them notarized, and was finished in a day. Interestingly, the process was so easy and inexpensive, I have (literally) sat with three friends and helped them complete their plans, as well. Why am I writing this? Because, yesterday, I got a follow-up from the company. I had neglected to check a box in my account that stated I had completed signing my paperwork, and they were concerned I had forgotten. I don’t care if the follow-up was personal or an algorithm: It showed care. It showed concern. And that’s why Trust & Will has EARNED this review.

January 23, 2026
Unprompted review
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Reply from Trust & Will

Hi Quinn, 

Thank you for this thoughtful review. We’re so glad our process made it easy for you to complete your estate plan with confidence, and it truly means a lot that you’ve helped friends do the same. Hearing that our follow-up felt like genuine care is especially meaningful to us; that’s exactly what we strive for. We’re grateful for your trust and honored to have earned your support.

Feel free to reach out anytime if you have any questions in the future. We're here to help!

Warm regards, 
Lisa S. | Trust & Will Member Support Specialist

Rated 5 out of 5 stars

Seamless step by step process

Seamless step by step process. Easy to understand and follow. Customer support was very accommodating.

January 14, 2026
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Reply from Trust & Will

Hello Stephen, 

Thank you for taking the time to share your experience and leaving us a wonderful review! We are excited that you were able to complete your plan, with all your wants and wishes added to the plan we provided. We're glad you had an easy time completing your plan! Thanks for being a member.

Warmly, 

Zaki, Team Trust & Will

Rated 5 out of 5 stars

Above and Beyond

The idea of getting started on a will was overwhelming but when I was having our first child, my husband and I knew it was important to do to for her. Trust & Will made it super easy to set up, and then Taylor Johnson from the accounts team reached out personally to help me navigate the notary process and help with an upcoming cross-country move and guidance regarding selling our home/estate laws. Very grateful for the guidance at no extra charge - just personalized help and kindness.

January 21, 2026
Unprompted review
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Reply from Trust & Will

Hi Alexa,

Thank you so much for this incredibly kind review. It means a lot to hear that we could help make such an important step feel less overwhelming for your growing family. We’re especially glad to hear that our team was able to provide personalized guidance and support during this exciting (and busy!) chapter. We wish you and your family all the best.

Warmly,
Madilyn, Team Trust & Will

Rated 5 out of 5 stars

Very easy step by step directions

Very easy step by step directions. I am very pleased with their service and reccommend them.

January 3, 2026
Unprompted review
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Reply from Trust & Will

Hi Marilyn,

Thank you so much for your kind words! We’re really happy to hear that you found our process easy to follow and that you had a great experience with our service. Your recommendation truly means a lot to us—thank you for taking the time to share it!

Kindly,

Savannah | Trust & Will Member Support Team

Rated 2 out of 5 stars

Incredibly Disappointing!

It was definitely easy to set up. There is a simple series of questions which guided me through the steps. Despite giving the very simple answers I provided there were mistakes in the final prepared documents. My middle name is Michele but it has been spelled MIchele with 2 capital letters in the documents. In addition despite indicating that I am unmarried there are references and contingencies for my spouse as well. When I reached out to the company I was told that if there are any mistakes I would need to consult an attorney to make the corrections? After several back and forth conversations with their AI assistant I was told one of there live representatives would reach out during business hours. That never happened. So I am to understand that what I paid for and set up with them was essentially worthless and I would need to seek an attorney to move forward.
Incredibly Disappointing!

November 2, 2025
Unprompted review
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Reply from Trust & Will

Hi Denise,

Thank you for sharing your experience. We’re very sorry to hear how disappointed you felt, and we appreciate you taking the time to leave this feedback.

Things like name capitalization or marital details are usually quick, simple edits that can be made directly in your account and do not require working with an attorney. We’re so sorry if this was not clearly communicated and led to unnecessary frustration.

We also apologize if you were expecting a follow-up from our team and didn’t receive one. That’s never our intention. I would really love the opportunity to help here, but I'm unable to locate an account under the name provided, so it’s possible there may have been a misunderstanding or that a different service was used. I have requested your contact information through Trustpilot so that we can connect directly and get this resolved. If you can reply to the Trustpilot request or reach out to us directly, that would allow us to quickly connect!

Our friendly Member Support team is available Monday - Friday, 7 am - 5 pm PST via phone, email, or chat. We’d genuinely appreciate the opportunity to help resolve this.


Kindly,

Alex | Trust & Will Member Support Team

Rated 4 out of 5 stars

Easy

Easy, simplified with good guidance. Only thing I worry about is it complete. I did a trust and I will fund it , but what are the next steps.

January 11, 2026
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Reply from Trust & Will

Hi John,

Thank you so much for leaving us a review and sharing your experience. We’re really glad to hear that the process felt easy and well-guided, and we appreciate you being open about your concerns. We’re sorry that the next steps around funding your Trust don't feel clear though. That’s an important part of the process, and we definitely want you to feel fully confident in this. I’ll be reaching out to you directly to help walk through what comes next and answer any questions you may have! I look forward to connecting.


Kindly,
Alex | Trust & Will Member Support Team

Rated 5 out of 5 stars

Easily accomplished

Easily accomplished. Such a weight lifted knowing our children will not have to go through the process of probate. All vital documents are completed. Such a relief and the price is extremely reasonable. Even more so if you’re willing to do the “legwork” yourself. Highly recommend.

December 27, 2025
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Reply from Trust & Will

Hi Bob,

Thank you so much for leaving us such a great review and for taking the time to share your experience! We’re so happy to hear that the process felt straightforward and that having everything in place brought you so much peace of mind. We appreciate your kind words about the value and flexibility of the platform, and we’re truly grateful for the recommendation. If you ever have questions down the road, our team is always happy to help!


Kindly,
Alex | Trust & Will Member Support Team

Rated 4 out of 5 stars

After getting through the AI bot that…

After getting through the AI bot that was not helpful, the real person, Savannah, answered my question promptly.

January 14, 2026
Unprompted review
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Reply from Trust & Will

Hi Michele,

Thank you for taking the time to leave a review and share your feedback. We’re sorry to hear that your experience with the chatbot wasn’t helpful at first, and we truly appreciate you letting us know so that we can investigate this further. We’re so glad that Savannah was able to step in and promptly answer your question though! Keep in mind that our support team is always here and happy to help if you need assistance in the future.


Kindly,
Alex | Trust & Will Member Support Team

Rated 5 out of 5 stars

Good Customer Service…

Previous inquiries via email after hours were responded to in a timely manner. Did the chat during business hours and was able to get connected quickly to a live rep, Savannah. She was knowledgeable and provided the answers to my questions quickly.

January 14, 2026
Unprompted review
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Reply from Trust & Will

Hi Emily,

Thank you for taking the time to leave us such a great review and share your experience! We’re so glad to hear that you received timely responses and were able to connect quickly with our team. It’s great to know Savannah was able to answer your questions efficiently and provide the support you needed. We truly appreciate your feedback and want you to know that we are always happy to help if you need anything in the future.


Kindly,
Alex | Trust & Will Member Support Team

Rated 5 out of 5 stars

Committed and personalized service and advice

Never had I thought that my journey into creating a Will or Trust on a web site would provide me with such a personalized and rewarding experience.
I stumbled into this process with absolutely no idea of what I was doing and very soon after starting I backed out due to the overwhelming and daunting task ahead.
After a short delay I was contacted by email to inquire if I needed assistance as I had paused my process. This has lead to a very helpful and rewarding exchange of emails over and above the service expected from a web site. The staff supporting this business are incredibly focused and driven to help us all at this important stage of our life and I can't thank them enough for taking the time and making the effort, with no financial obligation from me for this additional advice.
I certainly no hesitation recommending and supporting this service and the wonderful people supporting it for their very personalized and committed attitude towards their customers.
Thank you to all the staff supporting this valuable service, especially Taylor Johnson.
You have made this crucial process very much more simple for me.

January 14, 2026
Unprompted review
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Reply from Trust & Will

Hi Simon,

Thank you so much for taking the time to share this thoughtful review. We’re truly grateful for your kind words and so glad to hear that what initially felt overwhelming became a supportive and rewarding experience for you. Our team is deeply committed to meeting members where they are and making estate planning feel approachable and manageable, so it means a lot to hear that reflected here. We’ll be sure to share your appreciation with Taylor and the rest of the team. Please don’t hesitate to reach out if we can ever help again! We are always happy to support you.


Kindly,
Alex | Trust & Will Member Support Team

Rated 5 out of 5 stars

I recommend Trust & Will 💜

Trust & Will was easy to use! Big fan!

January 3, 2026
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Reply from Trust & Will

Hi Kristine,

Thank you so much for the kind words and recommendation! We’re really glad to hear you found T&W easy to use—that’s exactly what we aim for. It means a lot to know you’re a fan, and we truly appreciate you taking the time to share your experience.

Best regards,
Madilyn, Team Trust & Will

Rated 5 out of 5 stars

I realized through the process of…

I realized through the process of filling out my Will online and that it was not the right product. I got online with a chat helper and Savannah confirmed i probably needed a Trust, not a Will. She immediately offered to refund my original purchase and gave me 20% discount on the right product. Solved my issue and could not have asked for more.

January 12, 2026
Unprompted review
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Reply from Trust & Will

Hi Kurt,

Thank you for the five-star review! We are pleased to hear that Savannah promptly addressed your concerns and helped you find the right plan. Please don't hesitate to reach out if you have any further questions or concerns.

Kel, Team Trust & Will

Rated 5 out of 5 stars

Very user friendly

Very user friendly. I liked that I could stop and save the information I had already entered and I could continue later date.

December 29, 2025
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Reply from Trust & Will

Hello Teka,

Thanks for taking the time to leave us a wonderful review! We are excited to hear that you found the process to be very user-friendly. We're also glad to know you enjoyed the feature that allows you to save your work and pick up where you left off. Thanks for being a member!

Warmly,
Meaghan, Team Trust & Will

Rated 5 out of 5 stars

The best DIY online trust

It iss the most comprehensive DIY trust yet online experience for me having done 3 or so. The AI is a great benefit that almost acts better than legal oversight. And the process that links bank accounts is great

January 7, 2026
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Reply from Trust & Will

Hi Robert, 

Thank you so much for the kind words! We’re thrilled to hear you found the experience comprehensive and that the AI guidance and bank account linking were helpful. Thank you again for trusting us with something so important.

If you ever have questions or need support along the way, our team is always here to help.

Warm regards,
The Trust & Will Team

Rated 5 out of 5 stars

The process was very easy and smooth

The process was very easy and smooth, and the instructions were very easy to follow

December 28, 2025
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Reply from Trust & Will

Hi Eric,

Thank you for taking the time to share your experience! We’re thrilled we could make your estate planning easy and straightforward. Thanks for being a member!

Warmly,
Madilyn, Team Trust & Will

Rated 5 out of 5 stars

I am leary of stuff on the internet so…

I am leary of stuff on the internet so I got on from a negative viewpoint. The more I checked this out the better it looked.cwe are retired so a will though a lawyer is very expensive. I had gone to a lawyer to help my mother in law and this asked the same questions. I am amazed at how professional our wills look. All I need to do is gather some witnesses and get it motorized. This was so easy to use and edit when I left out my wife's middle name.

January 3, 2026
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Reply from Trust & Will

Hi Darrell,

Thank you so much for taking the time to share your experience. We truly understand the hesitation that can come with online services, especially for something as important as estate planning, and we’re grateful you gave us the opportunity to earn your trust.

We’re glad to hear how straightforward the process was and that the final documents met your expectations in both quality and professionalism. Making updates—like correcting a name—should be simple, and we’re happy that feature was helpful for you.

Helping individuals and couples create clear, affordable, and reliable wills without the high cost of traditional legal services is exactly why we do what we do. Thank you again for your kind words, and we wish you all the best as you complete the final steps.

Rated 5 out of 5 stars

Great help!

We needed time to figure this out and customer service has been wonderful in allowing us the time to finish this.

January 1, 2026
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Reply from Trust & Will

Hi Jack, 

Thanks for the 5-Star Review! We are glad you found our support wonderful. We are here if you need anything else as you continue working on your estate plan!

Thanks, 

Ash, Team Trust & Will

Rated 5 out of 5 stars

Great company to deal with with ethics!

I bought the trust agreement but I had questions that needed answers.
An attorney contacted me and after discussion said that this trust was not a good fit for what I needed. He sent an email to Trust & Will and explained this to them.
They then sent me an email that someone would contact me about canceling the trust. Upon my request, they immediately did cancel and reimburse me for the cost. Very understanding and would use again ina heartbeat.

January 8, 2026
Unprompted review
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Reply from Trust & Will

Hi Valarie,

Thank you so much for taking the time to share your experience and for your kind words. We truly appreciate your feedback.

We’re glad our team was able to support you in finding the right solution and to assist promptly with your request. Providing ethical, transparent service is very important to us, and we’re happy to hear that this came through in your experience.

Should you need assistance in the future, we’d be more than happy to help. 

Tesha, Team Trust & Will

Rated 5 out of 5 stars

Great product with even better support

Great product I used in 2025 to set up a will for my family now that we have two young kids. Really easy to develop and clear how to make it enforceable. When I didn't properly shift from pay mode to free mode once done with the main work, I was billed the $19 annual fee. When I explained my mistake, they didn't hesitate to give me a refund. Great product with even better support staff making the overall experience wonderful.

January 8, 2026
Unprompted review
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Reply from Trust & Will

Hi Niall, 

Thank you so much for sharing your experience! 

We’re glad to hear our platform made it easy to create a will for your growing family, and that our support team was able to quickly help with the membership billing. We truly appreciate your kind words and trust in us - it means a lot to our team. 💙

Happy New Year! 

Team Trust & Will

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